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Problèmes en cours de voyage

Just like seats on a plane, all seats on megabus are sold on a reservation basis - so you must travel at your specified time and date. For journeys within the UK, customers need to be at their departure point at least 15 minutes before their journey is due to depart. No refunds or credits will be given if you miss the coach. But if your plans change more than 24 hours above you're due to travel - you can amend your ticket with us online.


If you missed your departure and you still wish to travel, you'll need to book another journey. So you can either book again on our website, or by calling our sales line on +44 (0) 900 160 0900. This service is operated by Journey call Ltd. Calls cost 65 p per minute network access and call charges may apply. Veuillez consulter votre opérateur téléphonique.


At some locations, (London Victoria Coach Station for example), you may be able to pay for a walk-up fare on the day of travel from a member of megabus staff – or use the self-service kiosk.

For the most up-to-date information on your journey, you can use our coach tracker to track your coach live. We also have our handy Alertes de service section of our website and Twitter sur les réseaux sociaux.

Les clients en cours de voyage qui ont besoin d'une assistance immédiate ou de toute réservation urgente d'un espace pour fauteuil roulant sous 48 heures sont priés de nous appeler au +44 (0) 141 352 4444* à n'importe quel moment.

*Nos conseillers du service client sont disponibles de 08:00 à 20:00, sept jours par semaine. Les appels vers ce numéro peuvent être enregistrés à des fins de formation et de contrôle de la qualité. L'accès au réseau et les appels téléphoniques peuvent vous être facturés. Consultez votre fournisseur d'accès pour connaître les tarifs exacts.

We work really hard to make sure our megabus services run as scheduled. But if there are changes outside of our control, full refunds or alternative travel arrangements will be offers when services are cancelled. We don't offer refunds on any delayed journeys. 

We may sometimes end up with delayed or cancelled services if there is severe weather or traffic conditions prevent us from getting where we need to be on time. We'll keep our website and twitter page updated with information on delays and cancellations. And you can use our handy coach tracker to keep up-to-date. 

 

Please check your booking very carefully before completing your transaction, as we don’t give any refunds for bookings after you’ve paid for them.


You can make changes to your booking at any time, up to 24 hours before you're due to travel. An amendment fee and booking fee will apply for each amendment you make. Des changements peuvent être apportés en ligne ou auprès d'un agent megabus.com agréé. Les frais de modification auprès d'un agent megabus agréé peuvent différer de ceux appliqués en ligne.
If your new journey is more expensive than the original one, you’ll also need to pay the difference between the two fares.

Malheureusement, nous ne sommes pas en mesure de vous rembourser ou de vous proposer un crédit si le nouveau trajet est moins cher que le trajet d'origine.


Vous pouvez modifier le voyage now, or find out more in our bookings FAQ.

We're sorry to hear you want to make a complaint. Please send all the details to us, including nature of the complaint and relevant details in writing to [email protected] We’ll aim to respond within 14 days. 

Si vous ne trouvez pas de réponse à votre question, veuillez nous écrire par e-mail à l'adresse :  

 [email protected] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.