megabus doesn’t check luggage or provide receipts for luggage transported on the coach by passengers.
We don't mind what your luggage is packed in, and we only ask that it weighs no more than 20kg. It can't be any bigger than a standard 'large' suitcase. La taille maximum d'un seul sac est de 200 cm (largeur + hauteur + profondeur). Or, you can take two or three small bags. They just can't occupy more space than a single large bag of those dimensions or exceed the maximum weight limit of 20kg once the luggage is combined.
Vous pouvez également prendre un petit bagage à main à bord tenant soit sur vos genoux soit sous le fauteuil vous faisant face. If you arrive for your journey with more luggage than one standard sized suitcase and one small piece of hand luggage, as detailed above - you may have items refused.
Remember that the luggage limit is per ticket so a secondary ticket would double your entitlement, otherwise you may be charged £10 per piece of excess baggage. This fee may vary depending on the route and time of travel. Also excess luggage is only offered in London, Manchester, Leeds, Bristol, Birmingham, Glasgow and Edinburgh. Excess luggage is subject to availability and is not guaranteed, unlike having an additional ticket.
Passengers travelling on megatrain services are able to bring up to two pieces per passenger.
Vous ne devez pas transporter à bord d'articles ou de substances susceptibles de poser un risque en matière de santé, de sécurité, de propriété ou d'environnement. These include, but aren't limited to, firearms, explosives, frozen food, live animals (except for guide dogs, hearing dogs or helping dogs), gas cylinders, flammable liquids and solids, poisons, radioactive materials, raw meat products, infectious substances such as bacteria and viruses, corrosives such as mercury, acids, alkalis, and wet-cell batteries. En cas de doute, veuillez contacter notre service client avant le voyage.
Hand luggage must safety fit on your lap, or under the seat in front of you.
Normal adult bicycles are unlikely to meet our luggage requirements and can’t be carried on our coaches.
Les vélos pliants et les petits vélos pour enfants peuvent être transportés dans nos autocars s'ils sont conformes aux critères de bagages et ce, aux risques et périls du propriétaire. Ils sont comptabilisés dans votre franchise bagages. Ils doivent être bien rangés dans un sac ou une boite dans l'espace à bagages approprié (la soute).
Vous pouvez emmener gratuitement votre vélo à bord, mais nous ne pouvons transporter que 2 vélo(s) pour le moment. It's a good idea to reserve a spot before you travel.
As they're very popular, cycle reservations are needed on services to and from London. Les réservations pour les vélos sont gratuites. Please call our Customer Services team on +44 (0) 3457 125 678 as early as possible to book your space. Or you can do it online using our Cycle Reservation form.
Folding cycles can be carried on any megatrain service as hand luggage, provided they remain folded for the duration of the journey.
Yes, you can bring a buggy, pushchair or stroller with you. à condition qu'elle soit pliée et placée en soute pendant le trajet. These can be carried in addition to your luggage allowance.
You can bring your skis/snowboards, as long as they're in suitable protective packaging and meet the requirements of our luggage policy* (size and weight). We don't have any special racks for carrying skis/snowboards, so they'll be carried in the hold of the coach - and will count towards your luggage allowance.
If we agree to carry skis/snowboards on any one journey, it doesn’t mean that we’ll be able to carry it on your subsequent journeys.
Nous souscrivons une assurance conformément à notre responsabilité juridique. All legal liabilities to third parties, which include damage to property and personal injury are covered. There's no insurance cover provided for loss, damage or injury where the carrier providing your service hasn't been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.
If your luggage has been damaged as a result of negligence on the part of megabus, please contact our customer services in the first instance. Une assurance est souscrite par le transporteur conformément à notre responsabilité juridique. Toutes les obligations juridiques aux tiers, notamment les dommages matériels et les blessures corporelles, sont couvertes. There's no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.
Si vous ne trouvez pas de réponse à votre question, veuillez nous écrire par e-mail à l'adresse :
[email protected] and we'll aim to get back to you within 72 hours.
If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.