Bagages

We may need to check that your luggage complies with the dimensions and weights listed below. Please mark your luggage clearly with your name and destination. We aren't able to provide receipts for any transported luggage.

We don’t mind what your luggage is packed in, we only ask that it weighs no more than 23kg. It can’t be any bigger than a standard ‘large’ suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 23kg).  If you arrive for your journey with more luggage than as detailed above - you may have items refused. 

You can also take a piece of small soft hand luggage on board with you (45cm x 35cm x 20cm). It must either fit on your lap, in the overhead space or under the seat in front of you.  

Remember that the luggage limit is per ticket so a secondary ticket would double your entitlement, otherwise you may be charged £10 per piece of excess luggage. This fee may vary depending on the route and time of travel. Also excess luggage is only offered in London, Manchester, Leeds, Bristol, Birmingham, Glasgow and Edinburgh. Excess luggage is subject to availability and is not guaranteed, unlike having an additional ticket. 

Passengers travelling on megatrain services are able to bring up to two pieces per passenger.

To avoid any risk to health, safety, property or the environment, please avoid carrying the below items:

• Weapons (Knives, Firearms, Explosives)
• Frozen food, raw meat products and smelly perishables
• Animals (except for guide dogs, hearing dogs or helping dogs)
• Flammable liquids and solids
• Poisonous, infectious, corrosive and radioactive substances

En cas de doute, veuillez contacter notre service client avant le voyage.

Hand luggage must safely fit on your lap, or under the seat in front of you.

Autocars

Normal adult bicycles are unlikely to meet our luggage requirements and can’t be carried on our coaches.

Les vélos pliants et les petits vélos pour enfants peuvent être transportés dans nos autocars s'ils sont conformes aux critères de bagages et ce, aux risques et périls du propriétaire. Ils sont comptabilisés dans votre franchise bagages. Ils doivent être bien rangés dans un sac ou une boite dans l'espace à bagages approprié (la soute).

Trains

Vous pouvez emmener gratuitement votre vélo à bord, mais nous ne pouvons transporter que 2 vélo(s) pour le moment. It's a good idea to reserve a spot before you travel.

As they're very popular, cycle reservations are needed on services to and from London. Les réservations pour les vélos sont gratuites. Please call the EMR Customer Services team on +44 (0) 3457 125 678 as early as possible to book your space. Or you can do it online using our Cycle Reservation form. 

Folding cycles can be carried on any megatrain service as hand luggage, provided they remain folded for the duration of the journey.

Yes, you can bring a buggy, pushchair or stroller with you. à condition qu'elle soit pliée et placée en soute pendant le trajet. These can be carried in addition to your luggage allowance.

A golf bag of clubs can take up a lot of space! As such a golf bag will fill your entitlement of luggage space.

Remember that the luggage limit is per ticket so a secondary ticket would double your entitlement, otherwise you may be charged £10 per piece of excess luggage. This fee may vary depending on the route and time of travel. Also excess luggage is only offered at staffed stops in London VCS, Manchester, Leeds, Bristol, Birmingham, Glasgow and Edinburgh. Excess luggage is subject to availability and is not guaranteed, so best to purchase an additional ticket to avoid disappointment at time of travel.

You can bring your skis/snowboards, as long as they're in suitable protective packaging. Due to the size and bulk of skis/snowboards they will count as your full luggage allowance. We don't have any special racks for carrying skis/snowboards, so they'll be carried in the hold of the coach. You can secure additional luggage allowance in advance with the purchase of another seat.

Nous souscrivons une assurance conformément à notre responsabilité juridique. All legal liabilities to third parties, which include damage to property and personal injury are covered. There's no insurance cover provided for loss, damage or injury where the carrier providing your service hasn't been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

We're using MissingX to reunite you with your lost property. Any misplaced items are logged and once we know you're the owner - we'll sort out collection or shipping for you. Please follow the link and fill out the form to get started.

If your luggage has been damaged as a result of negligence on the part of megabus, please contact our customer services in the first instance.  Une assurance est souscrite par le transporteur conformément à notre responsabilité juridique. Toutes les obligations juridiques aux tiers, notamment les dommages matériels et les blessures corporelles, sont couvertes. There's no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent.  Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

Si vous ne trouvez pas de réponse à votre question, veuillez nous écrire par e-mail à l'adresse :  

 [email protected] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.