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Foire aux questions

Questions les plus populaires

Please check your booking very carefully before completing your transaction, as we don’t give any refunds for bookings after you’ve paid for them.


You can make changes to your booking at any time, up to 24 hours before you're due to travel. An amendment fee and booking fee will apply for each amendment you make. Des changements peuvent être apportés en ligne ou auprès d'un agent megabus.com agréé. Les frais de modification auprès d'un agent megabus agréé peuvent différer de ceux appliqués en ligne.
If your new journey is more expensive than the original one, you’ll also need to pay the difference between the two fares.

Malheureusement, nous ne sommes pas en mesure de vous rembourser ou de vous proposer un crédit si le nouveau trajet est moins cher que le trajet d'origine.


Vous pouvez modifier le voyage now, or find out more in our bookings FAQ.

We know plans can change. So if you want to make any changes to your bookings, you can do this up to 24 hours before you're due to travel.


Voici le processus à suivre :


1. Go to Change trip now (or use the menu link at the top of this page)
2. Enter your order or reservation number and your email address
3. Select the booking you’d like to change and click Change selected tickets
4. Follow the instructions to change your booking

Réservations pour plusieurs voyageurs


Si votre réservation est pour 2 personnes ou plus, toute modification annulera la réservation d'origine pour tous les voyageurs.
Alors, lorsque vous effectuez vos modifications​​​​​​​, n'oubliez pas d'indiquer les informations de tous les voyageurs pour le nouveau trajet, même pour ceux qui veulent toujours voyager selon la réservation d'origine.
Top tip - instead of changing the entire booking for all travellers, it may actually be cheaper if you only book a new trip for the people who need to travel at a different date or time.


Quel en est le coût ?


It costs £2,5 to change a booking online (£1,5 amendment fee and £1 re-booking fee). Modifier une réservation auprès d'une agence megabus autorisée vous coûtera £4,50 (frais de modification : £3,50 ; frais de re-réservation £1,00).
If your new journey is more expensive than the original one, you’ll also need to pay the difference between the two fares.
Unfortunately we can’t give you a refund or credit if the new journey has gone down in price.

Just like seats on a plane, all seats on megabus are sold on a reservation basis - so you must travel at your specified time and date. For journeys within the UK, customers need to be at their departure point at least 15 minutes before their journey is due to depart. No refunds or credits will be given if you miss the coach. But if your plans change more than 24 hours above you're due to travel - you can amend your ticket with us online.


If you missed your departure and you still wish to travel, you'll need to book another journey. So you can either book again on our website, or by calling our sales line on +44 (0) 900 160 0900. This service is operated by Journey call Ltd. Calls cost 65 p per minute network access and call charges may apply. Veuillez consulter votre opérateur téléphonique.


At some locations, (London Victoria Coach Station for example), you may be able to pay for a walk-up fare on the day of travel from a member of megabus staff – or use the self-service kiosk.

At the time of booking your trip, make sure you've given us a valid email address so we can send your booking confirmation. If you don't receive one within an hour of making your booking, please email us at [email protected] and we'll look into this for you. Our inbox tends to get quite busy, so if you can - make sure you contact us as early as you can so we can reissue your ticket to you.

megabus doesn’t check luggage or provide receipts for luggage transported on the coach by passengers.


We don't mind what your luggage is packed in, and we only ask that it weighs no more than 20kg. It can't be any bigger than a standard 'large' suitcase. La taille maximum d'un seul sac est de 200 cm (largeur + hauteur + profondeur).


Or, you can take two or three bags. They just can't occupy more space than a single bag of these dimensions or exceed the maximum weight limit of 20kg once the luggage is combined.


Vous pouvez également prendre un petit bagage à main à bord tenant soit sur vos genoux soit sous le fauteuil vous faisant face. If you arrive for your journey with more luggage than one standard sized suitcase and one small piece of hand luggage, as detailed above - you may have items refused.


Vous pourrez être facturé(e) £10 par bagage supplémentaire. Le montant est susceptible de varier en fonction de l'itinéraire et de la date de votre voyage.
Passengers travelling on megatrain services are able to bring up to two pieces per passenger.

 

megabus offers a ticketless service. After completing your payment, a booking confirmation page will display your megabus booking number(s). Your booking number can also be found on your booking confirmation email, which will be sent to the email address you gave to us when you booked. You'll also get a text message if you asked for one at the time of booking.

You should make a note of your booking number(s) for travelling, and we recommend that you print, or keep a copy on your phone so you’ve got your booking number to hand on the day.

Sure. You can bring cold food, cold drinks and hot drinks that have a lid on. Pour des raisons de sécurité, les plats chauds ne sont pas autorisés à bord de nos autocars.