Paiements, réductions et remboursements

It’s super easy to make a booking with us.

• From our journey planner, first select from the drop down list the town or city you wish to travel from and to. Choose a single or return trip and enter your chosen travel dates. Si vous voyagez après minuit, veuillez vous assurer que vous avez choisi la bonne date pour votre trajet.
• Next, enter the number of people travelling and let us know if you have any NUS Extra or Scottish Concessionary Travellers*. All customers travelling under the same reservation number must board together.
• Once you click on the ‘Find Tickets’ button, a list of available trips will be shown.
• More information about your trip and the bus stops can be viewed by clicking on the trip/stop links.
• Choose your chosen journey time from the journeys shown and click the ‘add to basket’ button.
• You then have two options. Either carry on through to payment, or you can continue to add more journeys to your basket before paying for your tickets.
• The review the trips in your basket and remove any unwanted trips before checking out.
• Review and agree to the terms and conditions.
• Cliquez sur payer et réglez en utilisant notre système sécurisé de paiement en ligne, WorldPay. You can hold your seats for up to 20 minutes, but you'll need to complete your booking within this time.
• Once your payment is taken, we'll send you an email from WorldPay letting you know your payment has gone through, and you'll also get a booking confirmation email. Please keep this to hand as you'll need it for your journey.

*Free concessionary travel with megabus is only available to Scottish National Entitlement Card holders for elderly and disabled persons, and - in the case of companion card holders - their companions. Furthermore, this free travel is restricted to journeys by megabus wholly in Scotland, and Scottish Concessionary Entitlement Cards are not valid outside Scotland.

Please check your booking very carefully before completing your transaction, as we don’t give any refunds for bookings after you’ve paid for them.

You can make changes to your booking by paying an amendment fee anytime at least 24 hours before you're due to travel. We do not allow amendments less than 24 hours before departure. Des changements peuvent être apportés en ligne ou auprès d'un agent megabus.com agréé. Les frais de modification auprès d'un agent megabus agréé peuvent différer de ceux appliqués en ligne.
If your new journey is more expensive than the original one, you’ll also need to pay the difference between the two fares.

Malheureusement, nous ne sommes pas en mesure de vous rembourser ou de vous proposer un crédit si le nouveau trajet est moins cher que le trajet d'origine.

Vous pouvez modifier le voyage now, or find out more in our bookings FAQ.

For megabus journeys which are only within the UK, one child aged 3 or under who isn't occupying a seat can travel for free with one fare-paying adult. Additional infants will require child ticket purchase. Children and young people aged between 4 and 14 can receive a 10 % discount on standard ticket price for most megabus journeys. The ticket is only valid for passengers in that age bracket at the time of travelling. 

For megatrain journeys, a maximum of two children under 5 years of age may travel for free with each fare-paying adult.

Yes we offer a 10 % discount on most standard tickets for children aged between 4 and 14. The discount is only applicable to passengers in that age bracket at time of travel. Proof of age may be requested and required for travel. Please be aware that children and young people must be accompanied by an adult - further details in our FAQ 'Can children and young people travel unaccompanied on your coaches and trains'.

For megatrain journeys, a maximum of two children under 5 years of age may travel for free with each fare-paying adult. Me don't offer child fares on train tickets.

Free concessionary travel with megabus is available to Scottish National Entitlement Card holders (elderly and disabled persons) and in the case of companion card holders -their companions. This free travel is restricted to journeys by megabus wholly in Scotland and Scottish National Entitlement Cards are not valid outside Scotland.

Les détenteurs d'une carte jeunes (« Young Scot ») souhaitant voyager à moindre prix doivent acheter un billet à bord du bus/de l'autocar ou sur citylink.co.uk.

You can book using the website, in one of our ticket offices - or in a Citylink office. You'll be charged a booking fee for this. Vous pouvez également choisir de ne pas pré-réserver de siège et de vous présenter le jour du trajet uniquement. However, in this instance, you'll only be able to travel if there's a seat available. Donc dans ce contexte, vous n'avez pas à payer de réservation, mais vous n'êtes pas assuré d'avoir un siège. Quel que soit le type de réservation, vous devrez présenter votre carte de droits lors de votre réservation, ainsi qu'au personnel Megabus le jour du voyage. Si vous voyagez avec votre conjoint, vous devez posséder une carte de droits de conjoint, identifiée par le symbole +1. We'd recommend that you book in advance to avoid disappointment, as megabus is only able to guarantee travel to passengers who have a valid reservation number for their journey.

If you're using Google Chrome and have Google Pay set up on your Android device, you'll be offered the option to pay using Google Pay at the checkout stage.

Vous pouvez télécharger Google Pay sur le Play Store. Votre appareil mobile doit disposer de la version KitKat 4,4 ou supérieure et votre émetteur de carte doit prendre en charge Google Pay  You'll also need a google account.

Lorsque vous utilisez votre carte avec Google Pay, vos coordonnées ne nous sont jamais transmises.

Oui, vous pouvez enregistrer jusqu'à 5 cartes de paiement sur votre compte.

When you use a new card, you can save it to your account when you’re on the payment screen by checking the box.

Sur l'écran de paiement, sélectionnez l'option « Supprimer » affichée à côté de chacune des cartes enregistrées. Once you select 'Remove' you'll see a message that gives you the option to 'Remove' or 'Cancel'. Choose 'Remove' to remove the card, or choose 'Cancel' to keep your payment card saved.

Sorry, you can't edit your card details yet. But this feature is coming soon.

Lorsque vous ajoutez une nouvelle carte de paiement, vous pouvez la définir comme carte principale en cochant la case « Définir comme carte de paiement principale ».

Lors de votre prochain paiement par carte, le mot « Principal » sera affiché en haut à gauche des informations correspondant à cette carte.

Please check your email address for the megabus reservation email. Si vous l'avez reçu, votre transaction a été traitée avec succès. If you don't receive this within an hour or so after you've booked, please email us at [email protected].

We sometimes run special promotions on our services. These promotions carry a discount code that you can use online when you're making a booking. 

If you've got a Tesco Clubcard Voucher, you'll see a prompt after you've chosen to make payment for your trip. Please enter your Tesco Clubcard Voucher code(s) as instructed on screen. Your discount will automatically be applied to your basket and payment will go through as normal.

Les bons de réduction ne s'appliquent pas aux frais de réservation, qui seront facturés une fois la réduction appliquée. Aucune valeur monétaire ou aucun crédit ne pourra être accordé si la valeur du bon de réduction Tesco Clubcard est supérieure au coût du voyage.

Le détenteur d'une carte TOTUM a droit à une réduction supplémentaire sur le prix standard des billets sur certains itinéraires (hors frais de réservation). The discount is only applicable to seats occupied by those passengers carrying a valid TOTUM card at the time of travelling. All passengers travelling on a seat booked with the TOTUM discount will be asked to show their TOTUM card/app membership to megabus and/or any of their affiliates.

Young Scot Card holders wishing to buy discounted travel for travel wholly within Scotland must buy tickets on coach/bus or on citylink.co.uk

Children and young people aged between 4 and 14 can receive a 10 % discount on standard ticket price for most megabus journeys. The discount is only applicable to passengers in that age bracket at the time of travelling.

The NUS Apprentice Extra cardholder will be entitled to the same discounts as a TOTUM card holder/app member, on certain megabus journeys. Votre carte NUS Extra Apprentice doit être valide au moment du voyage.

If you’re travelling or intend to travel with a megabus ticket purchased with this discount, you must carry your card with you and show it to a megabus driver or official if asked to do so - otherwise your ticket will not be valid.

TOTUM and Stagecoach employees/Privilege passholders can receive 10 % discount, on most megabus and Scottish Citylink journeys, des conditions générales s'appliquent. 

Journeys run by our partner operators or special events shown below, but not limited to - are excluded from the discount scheme.

• connecting Stagecoach UK local bus and tram services
• reliant les services de bus locaux Transdev via Leeds
• les services spéciaux au départ/à destination de Silverstone et autres.
• through tickets between megabus services and rail/tram services

All customers travelling with a discount will be asked to show their TOTUM membership or staff pass to megabus and/or any of their affiliates.

Unfortunately, English and Welsh National Concession passes, Railcards, and Rail Rover tickets aren't valid on megabus services. Free concessionary travel with megabus is only available to Scottish National Entitlement Card holders (elderly and disabled persons) and in the case of companion card holders - their companions. This free travel is restricted to journeys by megabus wholly in Scotland, and Scottish National Entitlement Cards aren't valid outside Scotland.

Nous souscrivons une assurance conformément à notre responsabilité juridique. All legal liabilities to third parties, which include damage to property and personal injury are covered. There's no insurance cover provided for loss, damage or injury where the carrier providing your service hasn't been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabus services under any and all circumstances - is limited to £500 for all such loss or damage.

When you first register for an account with megabus, you'll be sent a confirmation email featuring an authorisation code. Veuillez cliquer sur le lien inclus dans le message pour valider votre adresse e-mail. This is an additional security feature to make sure that only genuine email addresses are used to register on our website.

Si vous ne trouvez pas de réponse à votre question, veuillez nous écrire par e-mail à l'adresse :  

 [email protected] and we'll aim to get back to you within 72 hours.

If your query is about an existing megabus booking, please remember to give us your booking reference number when you first contact us.